You don’t see us, but we hear from you…

Introducing the Ladies of Health Information Management

Donna, Melody, and Drea

We are the folks you call when you need a copy of your records, and we are more than happy to help you at any time. 

Donna is the pillar of our little group; she’s been at La Ha for 9 ½ years. When not scanning, auditing records, and keeping the file room straight, Donna raises chickens, is a firewood vendor, mini-storage manager, vegetable gardener, wife, mother and grandma, who is hard-working 23-hours of a 24-hour day. We couldn’t do it without her!

Melody is a spry 3 years here at La Ha, and she is our “pampered soul”. Known for her pedicures, watches that match her shirt colors, perfect hair, and shopping trips for Bling, she brings the sparkle to our team. Melody is the person who most of you speak to with regards to your record copy needs. When she is not assisting others, she is enjoying time with her family and dogs, and bragging about her AWESOME grandson! (Who by the way, IS REALLY AWESOME!)

Drea is still a pup with 1 year under her belt at La Ha. She fills in the holes on the team, oh, and she’s the boss—well, at least that’s what Donna and Melody tell her while they do whatever they want!  When not at La Ha, Drea is devoted to the education of her autistic son, changing her hair color, spending time with her husband, and chasing her dog.

…We’re glad to have made your acquaintance. 

Meet Amy Madrid, LCDC!  She has been with La Hacienda for 11 years and is the go-to case manager for collegiate girls.  In fact, she was my case manager 9 years ago; she obviously did a great job :).  According to Cedric in Austin, I am not Amy’s only success story.  Cedric knows a mental health professional who has nothing but wonderful things to say about her.  I would like to share the story that Cedric shared with us.“I had lunch today with a professional we work with. As soon as we sat down she said, ‘You all have a counselor there at the main campus who absolutely rocks!  Amy Madrid is awesome! I love her and the way she handled one of my clients that I initially referred to your Austin IOP.  After a thorough assessment you all referred her to Amy in Hunt. Amy kept me in the loop, called the patient on all her stuff and knocked it out of the park! She was so totally on target with this young lady.’
As we were walking to our cars she continued, “’Amy needs to get some sort of commendation or something for the work she did with my client because she wasn’t easy, however, Amy got her and her family on track and she’s doing well still!’”You know, it is staff like Amy that has allowed La Hacienda to help those struggling with chemical dependency since 1972!

Meet Amy Madrid, LCDC!  She has been with La Hacienda for 11 years and is the go-to case manager for collegiate girls.  In fact, she was my case manager 9 years ago; she obviously did a great job :).  According to Cedric in Austin, I am not Amy’s only success story.  Cedric knows a mental health professional who has nothing but wonderful things to say about her.  I would like to share the story that Cedric shared with us.

“I had lunch today with a professional we work with. As soon as we sat down she said, ‘You all have a counselor there at the main campus who absolutely rocks!  Amy Madrid is awesome! I love her and the way she handled one of my clients that I initially referred to your Austin IOP.  After a thorough assessment you all referred her to Amy in Hunt. Amy kept me in the loop, called the patient on all her stuff and knocked it out of the park! She was so totally on target with this young lady.’


As we were walking to our cars she continued, “’Amy needs to get some sort of commendation or something for the work she did with my client because she wasn’t easy, however, Amy got her and her family on track and she’s doing well still!’”

You know, it is staff like Amy that has allowed La Hacienda to help those struggling with chemical dependency since 1972!

Tags: staff

Instead of a rock today I thought I would highlight an Austin IOP old timer.   He greets alumni, welcomes new patients and basically oversees all the action in the front foyer.  Meet Mr. Fish, after finding out he doesn’t have a name I took it upon myself to at least give him the title of mister.  
Keep up the good work Mr. Fish!

Instead of a rock today I thought I would highlight an Austin IOP old timer.   He greets alumni, welcomes new patients and basically oversees all the action in the front foyer.  Meet Mr. Fish, after finding out he doesn’t have a name I took it upon myself to at least give him the title of mister.  

Keep up the good work Mr. Fish!

Daily Meditations/Devotionals

Kimberly Davila, MSW, the new rep in Houston, has kindly shared her list of devotional books that inspire her.  Kimberly has been with La Ha since February of this year and has been on her own journey of recovery for 5.5 years.  Here is a cute pic of Kimberly and her husband Jason at the cook out after the alumni golf tournament.

Below are my daily meditations that I alternate year after year, throughout the year, the week, the day.  I have stuck with these for years.  I recently added Made to Crave God and love it!  I love to read them in the morning, evening or even in the middle of the day.  They help keep me focused and centered on my purpose and God’s will.

For the folks in Austin, Wes needs no introduction!  If you have been gone through the Austin Intensive Outpatient Program or hung around the alumni meeting, you have probably met him.  As the La Hacienda Solution’s Program Director, he runs the show over there.  Here is a little about him and why he is such an asset to La Ha.
Wes Humphrey has been in the addiction field since the early 90’s and has been with La Hacienda since October of 1995.  He has a bachelor’s degree from Texas State University and has been a licensed chemical dependency counselor since 1997.  In speaking about his work – Wes feels that there is not a more exciting, rewarding and challenging profession. When asked why he is at La Hacienda Wes says; “La Hacienda is a special place for patients and staff – there has been no good reason to leave.”  Wes enjoys the outdoors, exercise, spiritual development and time with his family.  He has been happily married for over twelve years and is the proud father of a beautiful 8 year-old daughter.  By the grace of God he has been sober for 19 years.

For the folks in Austin, Wes needs no introduction!  If you have been gone through the Austin Intensive Outpatient Program or hung around the alumni meeting, you have probably met him.  As the La Hacienda Solution’s Program Director, he runs the show over there.  Here is a little about him and why he is such an asset to La Ha.

Wes Humphrey has been in the addiction field since the early 90’s and has been with La Hacienda since October of 1995.  He has a bachelor’s degree from Texas State University and has been a licensed chemical dependency counselor since 1997.  In speaking about his work – Wes feels that there is not a more exciting, rewarding and challenging profession. When asked why he is at La Hacienda Wes says; “La Hacienda is a special place for patients and staff – there has been no good reason to leave.”  Wes enjoys the outdoors, exercise, spiritual development and time with his family.  He has been happily married for over twelve years and is the proud father of a beautiful 8 year-old daughter.  By the grace of God he has been sober for 19 years.


Tags: staff

Glen Hollister (Holly) Shirley, Inquiry Call Center Supervisor
Holly began his personal journey in recovery in 1983, the same year he married his beautiful wife.    In May of 1991 he began working for La Hacienda and has been in the field ever since!  “La Hacienda is a great place to work and I work with some really great people” says Holly.   He is energized by knowing that during his day he may have helped one person who is seeking help for themselves or a loved one.    As the Inquiry Call Center Supervisor, Holly oversees all of the intake calls that come into La Hacienda.  He and his team walk the patient and their families through the entire intake process.  If La Hacienda isn’t the appropriate place, they help make referrals and recommendations.  In his spare time he enjoys reading golf and spending time with his family.

Glen Hollister (Holly) Shirley, Inquiry Call Center Supervisor

Holly began his personal journey in recovery in 1983, the same year he married his beautiful wife.    In May of 1991 he began working for La Hacienda and has been in the field ever since!  “La Hacienda is a great place to work and I work with some really great people” says Holly.   He is energized by knowing that during his day he may have helped one person who is seeking help for themselves or a loved one.    As the Inquiry Call Center Supervisor, Holly oversees all of the intake calls that come into La Hacienda.  He and his team walk the patient and their families through the entire intake process.  If La Hacienda isn’t the appropriate place, they help make referrals and recommendations.  In his spare time he enjoys reading golf and spending time with his family.

Tags: staff

La Ha’s Alison B. literally ROCKS off the clock.  Alison has been with us for several years in the Discharge Planning Department and also does lectures from time to time.  Here is her story…..
God really does have a plan for our lives…and His plan will begin the minute we give our life to Him. The 12 Steps provide a way to begin doing just that. 
My husband, kids, and I recently moved to the Kerrville area from San Antonio, and in the move I ran across a small ‘fill in the blank’ diary I had written in years ago, actually at age 8.  In the book it asked what I wanted to be when I grew up and I had written in SINGER in my little 8 year old handwriting (it was cute.)  I have always had a love for singing and for as long as I can remember I have had a true desire to sing and make music.  This little journal entry reminded me that God has been doing for me what I could not do for myself.  You see, one of my biggest fears is being in front of lots of people.  Today I sing with a band out of San Antonio, The Mark Swayze Band.  We lead worship for a  church almost every Sunday, and we lead camps in the summer and winter for junior and senior high kids.  I have also traveled with this band all over Texas and even as far as San Jose, Costa Rica.  In August we will travel to Nashville to record our first CD.  The road has not always been a perfectly easy one, but God has walked every step with me.  
My life was much different just a little over 12 years ago. I was very lost, broken and struggled with alcohol addiction.  The day came when I realized that me on my own was not working out so well.  I walked into an AA meeting and although it took me a while to grasp this program, each day got easier and better…now I walk, gratefully, in His grace and peace every day.
Now, I really have something to sing about  :)

“I will sing of the Lord’s great love forever; with my mouth I will make your faithfulness known through all generations.  I will declare that your love stands firm forever, that you established your faithfulness in heaven itself’  Psalm 89:1-2

La Ha’s Alison B. literally ROCKS off the clock.  Alison has been with us for several years in the Discharge Planning Department and also does lectures from time to time.  Here is her story…..

God really does have a plan for our lives…and His plan will begin the minute we give our life to Him. The 12 Steps provide a way to begin doing just that. 

My husband, kids, and I recently moved to the Kerrville area from San Antonio, and in the move I ran across a small ‘fill in the blank’ diary I had written in years ago, actually at age 8.  In the book it asked what I wanted to be when I grew up and I had written in SINGER in my little 8 year old handwriting (it was cute.)  I have always had a love for singing and for as long as I can remember I have had a true desire to sing and make music.  This little journal entry reminded me that God has been doing for me what I could not do for myself.  You see, one of my biggest fears is being in front of lots of people.  Today I sing with a band out of San AntonioThe Mark Swayze Band.  We lead worship for a  church almost every Sunday, and we lead camps in the summer and winter for junior and senior high kids.  I have also traveled with this band all over Texas and even as far as San Jose, Costa Rica.  In August we will travel to Nashville to record our first CD.  The road has not always been a perfectly easy one, but God has walked every step with me.  

My life was much different just a little over 12 years ago. I was very lost, broken and struggled with alcohol addiction.  The day came when I realized that me on my own was not working out so well.  I walked into an AA meeting and although it took me a while to grasp this program, each day got easier and better…now I walk, gratefully, in His grace and peace every day.

Now, I really have something to sing about  :)


“I will sing of the Lord’s great love forever; with my mouth I will make your faithfulness known through all generations.  I will declare that your love stands firm forever, that you established your faithfulness in heaven itself’  Psalm 89:1-2

 
Meet Rick!  He has been with La Hacienda since November 2008 and is one of the first people you will meet after admitting, although you may not remember it :).  He is an RN in the Special Care Unit (SCU) which is what we call our detox area.  Here is a little of his experience, strength and hope.
Hi, name is Rick Denney, and I’m an  alcoholic and a drug addict.  My sobriety date is August 1, 2007.  When I read this quote from Bill Wilson the other day it made me think of a noon meeting I attended recently.  
 “In my early years of sobriety I was full of pride, thinking that AA was the only  source of treatment for a good and happy life.  It certainly was the basic  ingredient for my sobriety and even today, with over 12 years in the program, I am very involved in meetings, sponsorship and service.  During the first 4 years of my recovery, I found it necessary to seek professional help, since my emotional health was extremely poor.  There are those folks too, who have found sobriety and happiness in other organizations.  AA taught me that I had a choice:  to go to any lengths to enhance my sobriety.  AA may not be a cure-all for everything, but it is the center of my sober living.”——Bill Wilson, As Bill See’s It, p. 285

Though I don’t recall what the topic was, I do remember something a woman shared.  She basically stated, bluntly I might add, that AA is not her whole life.  You could have heard a pin drop.  Being that I’m still an alcoholic/drug addict to the core, I still like when people are brutally honest.  Her words struck a chord with me because I had begun to have that same opinion prior to hearing that.  After ruminating on her words I began to realize that I had probably been hiding out in AA for far too long.  For the first 3 years of my sobriety AA was pretty much my life.  And for a guy like me, I needed that.  My sponsor has taught to try to the best of my ability to think of both sides of things, an what I know today is that happiness for me means I have to be willing to find a sense of balance. 
My old pattern of behavior was to focus solely on one thing, AA in this particular scenario. After doing only AA meetings for some time I would begin to feel burned out.   I would stop attending meetings (briefly), and would start living in my head too much.  NOT GOOD for ME.  I’ve learned  that with too little AA my spirituality, my sanity, and my attitude of gratitude begins to wane.  That brings me back to the above reading and the point I would like to convey.  I CAN’T focus on one thing and expect to have balance.  What I can do is try to the best of my ability to move away from my comfort zone and begin learning how to be comfortable being uncomfortable.  I’m trying to the best of my ability to do things I have always been fearful of. 
I must say that my life today remains fairly simple.  I read recovery material daily, talk to other alcoholics and drug addicts, I attend meetings, and I ride my bicycle a few days a week with friends who are not alcoholics. Though I owe my life to the men and women of AA, I still get to be a part of that other human race.  They (whoever they is???) say that the longer we stay sober the more the road narrows.  I know today that the old ways of doing things don’t work anymore.  And I think what’s even better is that I no longer feel that there is some mysterious something out there somewhere that I am missing out on.  Anyone else felt that? 
I’ll use a bicycle wheel analogy.  My higher power is the hub of my existence(spirituality).  AA, meetings, my sponsor, my relationships, service work, and my vocation are the spokes. They are mostly stable and true.  Taking care of my emotional and physical needs are the tire, which occasionally need some work and replacing.
Thank God, my sponsor, my AA friends, and my non-AA friends that  I have freedom today.
———Rick Denney

Meet Rick!  He has been with La Hacienda since November 2008 and is one of the first people you will meet after admitting, although you may not remember it :).  He is an RN in the Special Care Unit (SCU) which is what we call our detox area.  Here is a little of his experience, strength and hope.

Hi, name is Rick Denney, and I’m an  alcoholic and a drug addict.  My sobriety date is August 1, 2007.  When I read this quote from Bill Wilson the other day it made me think of a noon meeting I attended recently.  

 “In my early years of sobriety I was full of pride, thinking that AA was the only  source of treatment for a good and happy life.  It certainly was the basic  ingredient for my sobriety and even today, with over 12 years in the program, I am very involved in meetings, sponsorship and service.  During the first 4 years of my recovery, I found it necessary to seek professional help, since my emotional health was extremely poor.  There are those folks too, who have found sobriety and happiness in other organizations.  AA taught me that I had a choice:  to go to any lengths to enhance my sobriety.  AA may not be a cure-all for everything, but it is the center of my sober living.”——Bill WilsonAs Bill See’s It, p. 285

Though I don’t recall what the topic was, I do remember something a woman shared.  She basically stated, bluntly I might add, that AA is not her whole life.  You could have heard a pin drop.  Being that I’m still an alcoholic/drug addict to the core, I still like when people are brutally honest.  Her words struck a chord with me because I had begun to have that same opinion prior to hearing that.  After ruminating on her words I began to realize that I had probably been hiding out in AA for far too long.  For the first 3 years of my sobriety AA was pretty much my life.  And for a guy like me, I needed that.  My sponsor has taught to try to the best of my ability to think of both sides of things, an what I know today is that happiness for me means I have to be willing to find a sense of balance. 

My old pattern of behavior was to focus solely on one thing, AA in this particular scenario. After doing only AA meetings for some time I would begin to feel burned out.   I would stop attending meetings (briefly), and would start living in my head too much.  NOT GOOD for ME.  I’ve learned  that with too little AA my spirituality, my sanity, and my attitude of gratitude begins to wane.  That brings me back to the above reading and the point I would like to convey.  I CAN’T focus on one thing and expect to have balance.  What I can do is try to the best of my ability to move away from my comfort zone and begin learning how to be comfortable being uncomfortable.  I’m trying to the best of my ability to do things I have always been fearful of. 

I must say that my life today remains fairly simple.  I read recovery material daily, talk to other alcoholics and drug addicts, I attend meetings, and I ride my bicycle a few days a week with friends who are not alcoholics. Though I owe my life to the men and women of AA, I still get to be a part of that other human race.  They (whoever they is???) say that the longer we stay sober the more the road narrows.  I know today that the old ways of doing things don’t work anymore.  And I think what’s even better is that I no longer feel that there is some mysterious something out there somewhere that I am missing out on.  Anyone else felt that? 

I’ll use a bicycle wheel analogy.  My higher power is the hub of my existence(spirituality).  AA, meetings, my sponsor, my relationships, service work, and my vocation are the spokes. They are mostly stable and true.  Taking care of my emotional and physical needs are the tire, which occasionally need some work and replacing.

Thank God, my sponsor, my AA friends, and my non-AA friends that  I have freedom today.

———Rick Denney

Tags: staff

Did you ever wonder who the person is behind the voice of “Thank you for calling La Hacienda”?  It is our own Chief Financial Officer Lori Dittmar.  This year marks her 20th year at La Hacienda.  Because her job is more of a behind the scenes job managing the finances, she doesn’t get much interaction with patients.  However, she loves hearing about our alumni and loves reading the patient comments about the work La Hacienda does. 

Did you ever wonder who the person is behind the voice of “Thank you for calling La Hacienda?  It is our own Chief Financial Officer Lori Dittmar.  This year marks her 20th year at La Hacienda.  Because her job is more of a behind the scenes job managing the finances, she doesn’t get much interaction with patients.  However, she loves hearing about our alumni and loves reading the patient comments about the work La Hacienda does. 

Tags: staff

Rebel Rod Ames

Everyone has been enjoying the “Off the Clock” posts so I thought I would keep them coming.  The La Hacienda staff members really are an active bunch; hiking, biking, triathalons, music, cooking, singing/songwriting, service, etc.  
Rod Ames has worked in our intake department since November 2002.  He may be the first contact many of you had with La Hacienda.  If you have talked to him on the phone it is probably no surprise that he moonlights as a radio dj.  Rebel Rod’s From Under the Basement airs on Saturday nights from 10pm to 2am and can be streamed live from the web.  He also has a blog where he highlights artists, comments on shows and interviews musicians.  Most recently he attended the Kerrville Folk Festival and interviewed Nashville recording artist Mary Guathier, who happens to be in recovery.  


You music buffs should check it out and let Rod know what you think!

Rebel Rod Ames


Everyone has been enjoying the “Off the Clock” posts so I thought I would keep them coming.  The La Hacienda staff members really are an active bunch; hiking, biking, triathalons, music, cooking, singing/songwriting, service, etc.  

Rod Ames has worked in our intake department since November 2002.  He may be the first contact many of you had with La Hacienda.  If you have talked to him on the phone it is probably no surprise that he moonlights as a radio dj.  Rebel Rod’s From Under the Basement airs on Saturday nights from 10pm to 2am and can be streamed live from the web.  He also has a blog where he highlights artists, comments on shows and interviews musicians.  Most recently he attended the Kerrville Folk Festival and interviewed Nashville recording artist Mary Guathier, who happens to be in recovery.  

You music buffs should check it out and let Rod know what you think!

Tags: staff